Bluewater Bio endeavours to satisfy or exceed Customer expectations and is committed to a policy of Quality Assurance through its activities, ensuring that the service/product quality satisfies the specific contractual obligations of our Customers together with the standards of the quality specified in ISO 9001:2015 and any other relevant documents which augment this standard.
It is the policy of the Company to supply resources & services of a quality that will merit and earn Customer satisfaction, thus enabling the Company to retain our existing Customers and to generate new Customers through a policy of continual improvement of our systems and working practices.
Systems are in place to assess the effectiveness of the quality system with regular meetings being held to review performance and set/review quality objectives with any additional quality objectives/measures introduced as considered necessary by the management in line with the Company’s business requirements. These reviews will also consider the continuing suitability of the Quality Policy.
All personnel share responsibility for the quality of the personnel/services supplied to our Customers and the Company will provide reasonable access for our Customer’s representatives to discharge their quality responsibilities. All employees are encouraged to identify problems and make suggestions to improve all aspects of our working practices. These issues and suggestions will be considered by senior management and appropriate actions taken and communicated.
New and existing personnel are made aware of the Company’s quality policy either during ongoing training sessions or Company induction.
The company’s Integrated Management System and the associated processes & procedures are approved by the Directors as the authority for documents relating to Quality within the Company.